Oracle® Corente Cloud Services Exchange

Administration Guide for Release 9.4.3

Oracle Legal Notices

Oracle Documentation License

E76627-05

May 2017

Table of Contents

1 Accessing Corente Cloud Services Exchange Components

1.1 Managing Credentials

1.1.1 Changing Passwords
1.1.2 Configuring Password Settings for Administrators

1.2 Accessing App Net Manager or Gateway Viewer from Behind a Proxy Server

2 Setting Up Mobile Users

2.1 Remote Access and Mobile Users

2.2 Adding Mobile Users

2.3 Configuring Authentication for Mobile Users

2.4 Adding Mobile Users as Location Partners

2.5 Setting Up Mobile User Devices

2.5.1 Ports for Mobile User Connections
2.5.2 Installing the Corente Client Software
2.5.3 Providing Mobile Users with Information

3 Monitoring Corente Services Gateways with SNMP

3.1 Configuring SNMP

3.2 Polling with the Corente MIB

3.2.1 Location Gateway Information
3.2.2 Corente Tunnels
3.2.3 Monitored Applications
3.2.4 Monitored Services
3.2.5 NATS

3.3 Polling with Other MIBs

3.3.1 System Information
3.3.2 System Uptime
3.3.3 CPU States
3.3.4 Memory and Swap Space
3.3.5 Processes
3.3.6 Network Interfaces
3.3.7 IP Addresses
3.3.8 Routes
3.3.9 IP Information
3.3.10 TCP Connections
3.3.11 TCP Information
3.3.12 UDP Listening Ports
3.3.13 UDP Information
3.3.14 ICMP Information

3.4.1 Alarm Traps
3.4.2 Event Traps
3.4.3 Traps to Expect
3.4.4 Important Traps to Monitor

3.5 Trap Severity Details

3.5.1 Configuration Traps
3.5.2 Failover Traps
3.5.3 Corente SCP Traps
3.5.4 Partner Traps
3.5.5 Security Traps
3.5.6 Software Error Traps
3.5.7 General Traps
3.5.8 Application Monitoring Traps

4 Using Network Address Translation (NAT)

4.1 Outbound NAT
4.2 Inbound NAT
4.3 Auto Resolve NAT
4.4 Indirect Conflicts
4.5 Perform DNS/WINS Fixup
4.6 Specifications

5 Securing Your LAN with a Demilitarized Zone (DMZ)

5.1 Port Forwarding and Alias Addresses

5.2 Implement a DMZ with Corente Cloud Services Exchange

5.3 Example DMZ Configuration

5.4 Partner Access to the DMZ

5.5 Configure the DMZ Interface

5.6 Configure Alias Addresses for the WAN Interface

5.7 Configure the Default User Group - DMZ

5.8 Configure Access to the DMZ on the Partners Tab

5.8.1 DMZ to Internet Access Tubes
5.8.2 LAN to DMZ Access Tubes

6 Troubleshooting Corente Cloud Services Exchange

6.1 Getting Started with Troubleshooting

6.2 Identifying Connectivity Issues

6.3 Troubleshooting Policy Provisioning

6.3.1 User Group Administration
6.3.2 Routing Configuration Issues for a Peer Corente Services Gateway
6.3.3 Recent Administration Changes

6.4 Troubleshooting Performance Issues

6.4.1 Connection Issues to the Hub Site
6.4.2 QoS Settings

I App Net Manager Help

7 Overview of App Net Manager

7.1 Domain Maps

7.1.1 Changing Map Backgrounds
7.1.2 Arranging Location Icons
7.1.3 Loading and Refreshing Alarms
7.1.4 Changing Map Views

7.3 Toolbar

7.4 Tab Controls

7.5 Drag and Drop

8 Changing Your Contact Information

9 Configuring Administrator Accounts

9.1 Changing the Root Administrator Password
9.2 Adding Location Groups
9.3 Adding Local and External Administrators

10 Configuring Global Intranet Settings

10.1 Firewalls

10.1.1 Firewall Services
10.1.2 Firewall Policies

10.2.1 SNMP Users
10.2.2 SNMP Views

10.3 Quality of Service (QoS)

10.4 User Remote Access

10.4.1 Mobile Users
10.4.2 Mobile User Groups
10.4.3 Managing Legacy Corente Clients

11 Configuring and Monitoring Locations

11.1 Creating Locations

11.2 Editing Locations

11.3 Deleting Locations

11.4 Downloading Location Configuration Files

11.5 Duplicating Locations

11.6 Scheduling Upgrades

11.7 Generating New Encryption Keys

11.8 Generating New Configuration Files

11.9 Settings on the Location Window

11.9.1 Location Tab
11.9.2 Network Tab
11.9.3 Applications Tab
11.9.4 Monitored Servers Tab
11.9.5 User Groups Tab
11.9.6 Routes Tab
11.9.7 Partners Tab
11.9.8 SNMP Tab
11.9.9 User Remote Access Tab
11.9.10 High Availability Tab
11.9.11 Alerts Tab
11.9.12 Hardware Info Tab

11.10 Location States

12 Creating Location Partners

13 Creating Extranets

13.1 Exporting Locations to Other Domains
13.2 Importing Locations from Other Domains
13.3 Creating Location Partners in an Extranet
13.4 Revoking Imported Domains

14 Adding Third-Party Devices

15 Working with Reports

15.1 Graph Categories

15.2 Log Categories

15.2.1 Filtering Logs

15.3 Custom Reports

16 Working with Alarms and Events

II Gateway Viewer Help

17 Gateway Viewer

17.1 Introduction to Gateway Viewer

17.1.1 Supported Browsers

17.2 Admin Login

17.3 Monitoring

17.3.1 User Interface
17.3.2 Administrator Interface
17.3.3 Top Talkers

17.4 Networks

17.4.1 Local Network
17.4.2 Remote Networks

17.5 Network Admin

17.5.1 NAT Info
17.5.2 Monitor Computer
17.5.3 Add Computer
17.5.4 Remove Computer
17.5.5 Mobile User Report

17.6 Gateway Admin

17.6.1 Status
17.6.2 Test
17.6.3 Control
17.6.4 Remote Login
17.6.5 Download
17.6.6 Version

17.7 Advanced

17.7.1 Display Configuration File of the Corente Services Gateway (or "Config")
17.7.2 Display Log File (Last 200 Lines) from the Corente Services Gateway Log File (or "Log")
17.7.3 Display History File (Last 200 Lines) from the Corente Services Gateway (or "History")
17.7.4 Display Thread Information for the Corente Services Gateway (or "Threads")
17.7.5 Change Password for the Administrator of the Corente Services Gateway (or "Change Password")